OnDial Terms & Conditions

Effective Date: Oct 09, 2025

Welcome to OnDial, an AI-powered communication platform created to help businesses connect with people through voice, empathy, and innovation. By accessing or using OnDial, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

01

1
Purpose of the Platform

OnDial offers AI calling, voice automation, and communication solutions. Our goal is to make customer conversations smoother and more intelligent.

While we work hard to ensure precision and performance, AI responses may occasionally differ from human interpretation due to technical or contextual limitations.

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2
Eligibility

  • ✓
    Be 18 years of age or older, or
  • ✓
    Have permission from a parent or legal guardian if under 18.

By continuing, you confirm that you meet these conditions.

03

3
Responsible Use

  • •Provide accurate and up-to-date information when signing up.
  • •Keep your account credentials secure and confidential.
  • •Use OnDial only for lawful and ethical purposes.

You are solely responsible for the content and purpose of any AI-generated calls, messages, or scripts.

Any misuse — including fraud, spam, harassment, or illegal communication — will lead to immediate account suspension and may involve legal action as per applicable laws.

04

4
Service Quality and Limitations

Our AI is designed to learn and improve constantly. However, due to factors like internet speed, user input, and external APIs, OnDial does not guarantee perfect accuracy, continuous uptime, or error-free results.

By using our services, you understand and accept that AI-generated responses may not always reflect human judgment or emotion exactly.

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5
Pricing, Credits & Payments

  • 1
    Service prices, features, and packages may change without notice.
  • 2
    Credits added to your account are non-refundable and non-transferable.
  • 3
    Free demo calls may be provided before purchase.
  • 4
    OnDial reserves the right to cancel or refuse orders under incorrect pricing or terms. Any such payments will be refunded.
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Intellectual Property

All logos, designs, text, and AI technologies used in OnDial belong to the company. You may not copy, resell, or use any part of the service for commercial gain without written permission.

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Limitation of Liability

1
Service interruptions or delays
2
Inaccurate AI output
3
Loss of data
4
Unintended interpretation of AI-generated voice calls

Your use of OnDial is at your own discretion and risk.

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Legal Compliance & Jurisdiction

These Terms are governed by the laws of India. Any disputes or claims related to this Agreement will fall under the exclusive jurisdiction of courts in Delhi, India.

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Changes to Terms

We may revise or update these Terms when necessary. Updates will be posted on this page, and continued use of our service means you accept the updated Terms.

For questions about these Terms, contact us at legal@ondial.com

Last updated: October 09, 2025

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